Notice of Recycling Fee Increase

Since 2022, MUD 364 has contracted with Best Trash to provide recycling services to residential single-family users. The recycling fee is included in the sewer usage line item of customer bills.

Best Trash recently provided the District notice of a Consumer Price Index (CPI) increase to the rate charged per residence, per month. As of August 2025, Best Trash charges the District $5.56 per residence, per month (previously $5.32).

The District previously charged customers $4.50 per month for recycling services. To cover a portion of this deficit, the District is revising the recycling fee to $5.50 per month, effective on September bills.

The Board understands increases to household expenses can have a significant impact on families and tries to avoid them as much as possible. Despite having multiple CPI increases from Best Trash, the Board has not increased recycling fees charged to customers since 2022. However, this decision to increase the recycling fee was necessary to recover the District’s cost for the administration of services provided.

The Board thanks the community for your understanding and continued support in making MUD 364 a great place to live!

By |2025-09-09T15:32:06-05:00September 9th, 2025|Latest News|
Read More

What Services Does Harris County Precinct 3 Offer Residents?

Harris County Precinct 3 offers residents an array of services such as bus service for special trips and activities, parks and recreation, drainage projects, and infrastructure maintenance for roads and bridges. Precinct 3 is also responsible for sidewalk repairs within its boundaries.

If you see an area that needs attention, please visit the Precinct 3 website at www.pct3.com and submit a service request. The process is quick and easy and requests are handled promptly https://harriscoprod.service-now.com/home

Learn more about Harris County Precinct 3 and Commissioner Tom Ramsey at http://www.pct3.com/

By |2025-08-11T17:09:18-05:00August 5th, 2025|Latest News|
Read More

Behind the Scenes

When we turn the faucet on or flush our toilets, we often give little thought to what goes on behind the scenes to ensure that happens without incident. The operation and
maintenance of these systems is always important, but it becomes even more critical during a hard freeze and other weather emergency. MUD 364’s Board of Directors would like to take a moment to shine a light on our operator, Municipal Operations and Consulting (MOC). Keeping the water on during a storm or freeze can be a serious challenge. During our most recent winter storms, MOC worked tirelessly to man the facilities and call centers and provide a fast response to any issues. We all owe them a huge thank you for their outstanding effort.

FAQs

Municipal Operations and Consulting’s key responsibility in an emergency is customer service. While making sure all our district’s customers always have a potable water supply is extremely important, and goes a long way toward customer service, it is not the only thing we are concerned about during a winters storm or hurricane. MOC also wants to ensure that each customer is able to speak to a knowledgeable person if they have an issue and can get a quick resolution to any issues that arise.

MOC has learned many lessons over the 23 years that we have been in business. For every emergency, whether a winter storm, hurricane, or even a tornado like Houston had in May of 2024, the best preparations are done far in advance. Throughout the year, MOC exercises generators weekly, filters diesel fuel of each generator biannually, and maintains a strict PM (preventative maintenance) program on both stationary and portable generators.

To prevent problems during a winter storm, we begin winterizing facilities in late September and have several inspections at each facility to ensure nothing is missed. Each inspection is done using an online form so that pictures can be uploaded, and management can see what facility inspections are pending. It is easy for an operator that visits a facility every day to overlook something small that could be very important during a freeze. MOC wants to make sure those items are identified and corrected before they cause a problem later.

Additionally, MOC has a disaster plan that details each field employees’ responsibilities during an emergency. While the disaster plan is a living document, changes regularly, and is available online for each employee, we print these before hurricane season each year. This way, if there is a loss of internet service, each field employee will have what they need. Before hurricane season, our area managers also meet with new employees in the field to walk them through their emergency duties so there is no confusion.

Finally, during emergencies, all of MOC’s field staff are stationed in a designated area to minimize response time and the need to drive on the main roads. If possible, we have staff in the districts before the event, assuring there will not be a lag in available personnel. The plant operators will monitor water and wastewater facilities 24 hours a day to ensure everything is operating as it should. The field techs will monitor the neighborhood for issues like leaks or sewer backups and be available to respond to any customer emergencies
quickly.

During winter storm Uri, it became obvious that, due to the power shortage, the generators at a significant number of water and wastewater facilities were going to run longer than the onsite fuel supply would support. The roads were too icy for the fuel delivery companies to drive their heavy delivery trucks on, so we were forced to adapt. We quickly loaded fuel tanks on trailers and flatbed trucks. Using credit cards to pay at the pump, our staff was able to purchase fuel from truck stops that had power, even if they were not open. Some of us had 50-gallon tanks that would keep a generator fueled for a few hours, while others had 1000-gallon trailers that could fill up a large generator in two trips. Since winter storm Uri, we have purchased more permanent fuel trailers and have created an in-house app that our field staff can use to request fuel during emergencies. MOC has also amended our disaster plan so that numerous employees are exclusively dedicated to delivering fuel. During Hurricane Beryl, we found the system to be a huge success.

As discussed earlier, during emergencies, it is extremely important for our customers to be able to speak with a knowledgeable CSR (customer service representative) when they have an issue and get a quick response. Prior to a winter storm or hurricane, MOC’s office staff are stationed at our office in Cypress and take shifts answering customer calls 24/7. During these emergencies, MOC wants every customer to be able to speak with a person that can access their account and immediately dispatch a field tech if needed. When we built the Cypress office, we made sure the onsite generator could run all the air conditioners, heaters, and IT systems needed to keep staff comfortable and able to give excellent service to customers.

If an issue needs to be communicated quickly, MOC has the ability to send emergency emails and/or text messages to customers that have supplied their information. We can also post updates to our website to keep customers informed.

One way residents can support MOC’s efforts to maintain water service during extreme weather events by preparing their homes for the event. For example, during winter storm Uri, some districts experienced water usage skyrocket due to broken pipes. Many residents left their homes due to the lack of electricity and either went to stay with friends, family, or in a hotel. When pipes burst in numerous homes, in addition to residents dripping their faucets to keep pipes from freezing, the water plants had a hard time keeping up with the demand. While we completely understand that it is hard to plan for every scenario, as Benjamin Franklin said, “an ounce of prevention is worth a pound of cure.”
By |2025-02-18T18:38:48-06:00January 28th, 2025|Latest News|
Read More

Trails Project Schedule Update – December 20, 2024

MUD 365 has completed its inspection of drainage infrastructure underneath the trails. While they did identify some necessary maintenance and repairs, MUD 364 does believe those efforts will not impact the trails themselves. We’ve therefore made the decision to proceed with Phases 2 and 3 of our Trail Project without any further delays. The updated general schedule for each phase is detailed below. Please remember that this schedule is tentative and subject to change.

  • Phase 1 (Cypress Hall Drive to Coles Crossing Drive): currently underway and expected to be complete by mid-January
  • Phase 2 (Tylermont Drive to Coles Crossing Drive): January 15 – March 11
  • Phase 3 (Coles Crossing Drive to Latticevine Drive): March 12 – May 16

We are updating this page regularly. Please check back for the latest on the project.

By |2024-12-20T13:44:49-06:00December 20th, 2024|Latest News, Trails Project|
Read More

Trail Update- December 13th, 2024

The contractor is progressing swiftly with construction of Phase 1 of the Trail Project! We anticipate the contractor will begin pouring concrete on the sections of Phase 1 that connect to Coles Crossing Drive the week of December 16. The contractor will then pour the sections that connect to Cypress Hall Drive the week of December 23 and the first week of 2025. This preliminary schedule is subject to change due to weather conditions. Check back here for future updates.

By |2024-12-13T14:36:22-06:00December 13th, 2024|Latest News, Trails Project|
Read More

Trails Project Update – December 4, 2024

Construction of the Trail Project will start up again soon! The contractor will begin working on forming the Phase 1 trail within the next week and will begin pouring the concrete shortly thereafter. We anticipate Phase 1 will be completed in 4 to 5 weeks, weather permitting.

We are waiting for information on what, if any, repairs are needed to drainage infrastructure underneath the trails in Phases 2 and 3. At this time, we do not know how long Phases 2 and 3 will be delayed but are working diligently to keep the project moving forward. We hope to be able to have the information we need to make a decision on how to proceed in the next few weeks.

Continue to check back here for periodic updates.

By |2024-12-05T11:01:27-06:00December 4th, 2024|Latest News, Trails Project|
Read More

Trails Project Update – November 15, 2024

The Board has heard the community’s frustration with the progress of the Trail Improvement Project and provides the following update on the project schedule:

  • The trail rehabilitation project was originally intended to start over the summer. Unfortunately, we were unable to get the necessary permissions to begin work until the fall.
  • The sidewalk along Coles Crossing Drive (near Bowden Creek Drive) will be poured and reopened within the next week. The Board hopes this will alleviate pedestrian traffic to/from Sampson Elementary.
  • Before the trail was demolished, we had to make assumptions about the conditions of the ground beneath the trail. Our schedule and the subsequent trail closure was based on those assumptions. Once the contractor removed the existing trail, they discovered unforeseen conditions that required further testing and potential modifications to the construction of the new trail. This testing is nearly complete. The District’s landscape architect expects to receive the information they need within the next week to determine if any changes are necessary.
  • Simultaneous with the start of MUD 364’s trail project, MUD 365 discovered that critical drainage infrastructure underneath the trails needs to be repaired and potentially replaced. To avoid costly repairs to newly poured trails, we have been forced to stop work on the trails while we determine the extent of the drainage repairs. MUD 364 is coordinating with MUD 365 to align the schedule for the drainage repair work with the remainder of MUD 364’s trail project.

While the Board understands the community’s frustration on the lengthy trail closure, please know that we continue to press the trail project contractor to work swiftly and are committed to keeping the community informed on the progress and timeline going forward.

Please refer back to this page for future updates on the project and timeline for reopening the trails. The Board will provide an updated general schedule for each phase in the next update.

By |2024-11-15T14:45:33-06:00November 15th, 2024|Latest News, Trails Project|
Read More

Trails Project Update – Construction Set to Begin Soon!

Demolition of the entire MUD 364 trail system is complete and construction of Phase 1 of the new trail is set to begin within the next two weeks. As a reminder, the entire MUD 364 trail system remains closed until all phases of the project are complete. Please help us keep our project on track by adhering to the closure and staying out of fenced areas, for your safety and the safety of others.

The Board is aware that the sidewalk closure along Coles Crossing Drive, opposite Cypress Hall, has created an inconvenience for children walking and biking to Sampson. We have asked the contractor to complete that stretch of sidewalk as soon as possible to provide more space for pedestrians. We hope to have it reopened in about three weeks, weather permitting.

We will continue to post updates as the project progresses, so please check back regularly.

By |2024-10-28T17:22:05-05:00October 28th, 2024|Latest News, Trails Project|
Read More
Go to Top