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Winter Freeze Warning
Being prepared is the first step in reducing costly home repairs and emergency situations during inclement weather . Here are some tips to help keep you warm, safe and reduce the chance of damage to your residence and/or property:
- Shop earlier for supplies! When dangerous weather is pending, don’t wait to stock up on useful items, such as pipe insulation, bottled water, canned goods, hygiene & feminine products, pet food, batteries, flashlights, wood for fire places, gas powered generator if possible, and blankets. Checking fuel levels in your vehicle and toping off if necessary is also a good idea.
- Stock up on medications and first aid supplies! Road conditions may become hazardous during inclement weather, so make sure you have at least a weeks worth of first aid needs and prescribed medications on hand.
- Insulating outside water pipes! Check around and near your home and property to insure there are no exposed water pipes. Covering any outside faucets, water spigots and turning off automated water sprinkler systems is a must during freezing temps.
- Check on elderly family members and friends prior to inclement weather. They may not have the resources to stock up on supplies, and may require assistance.
- Bring outside pets indoors! Remember: If you’re cold, they’re cold. Bring them into a warm area with plenty of bedding. If your pet requires a prescription medication, make sure you have a least a weeks worth on hand during the inclement weather.
- Checking all window and door sills to ensure proper fit and that they are air tight to prevent cold air from entering and warm air from escaping. This is especially important in case of power loss in your home.
- Cover outside plants and shrubbery with sheets. Covering your landscaping will help minimize the risk of damage caused by frost and freezing temps, and when possible, bring potted plants indoors.
Recent Billing Inaccuracies Update
HARRIS COUNTY MUNICIPAL UTILITY DISTRICT NO. 364
c/o Polley Garza PLLC
2929 Allen Parkway, Suite 3450 • Houston, Texas 77019-7120
Board of Directors
Megan Bradley, President Holly Isbell, Vice President Dale R. Trevino, Secretary
Erin Corken, Investment Officer Lisa Foley, Assistant Secretary
November 21, 2023
Dear MUD 364 Customer,
Last month, the District received several inquiries regarding bills that reflected much higher usage than the customer expected. The District’s Operator, Municipal Operations & Consulting (MOC), researched the matter and discovered it had made errors that resulted in approximately 200 inaccurate bills. The MUD 364 Board of Directors would like to provide District customers with an update on how the errors occurred, what has been done to correct inaccurate bills, and steps MOC is taking to avoid this in the future.
In early October, MOC discovered one of its employees had likely falsified water meter readings for at least a portion of the District in July and August. To determine which customers were impacted, MOC manually re-read every water meter, audited all customer invoices, and analyzed customer historical usage data to identify inconsistencies. These steps were taken for all MUD 364 customers whether or not the customer had contacted the District or MOC about an unusually highwater bill. MOC identified approximately 200 impacted customers. These customers were sent a corrected invoice. Because some accounts were incorrectly underbilled in July and/or August, some customers ended up with a credit, while others had a balance.
MOC has assured the District that it has redressed all incorrect bills, but if you believe you were impacted, please contact MOC’s customer service department at 281-367-5511. MOC has read all water meters twice this month to verify the accuracy of initial reads, and compared the two new readings for accuracy. Fortunately, both reads were found to be accurate and dependable. Additionally, MOC has implemented safeguards in its billing/meter reading software and the process by which its employees manually read water meters.
The MUD 364 Board apologizes for the burden this has caused District customers. The Board remains committed to ensuring all customer concerns are adequately addressed.
Sincerely,
Harris County Municipal Utility District No. 364 Board of Directors
New Fiber Line Installation Notice
Ezee Fiber is in the community installing fiber in the road right of way (ROW). This is the area in front of your home between the sidewalk and the street. Fiber is typically installed along the rear of the lot in the designated utility easements.
The ROW is owned by the County. MUD 364 cannot prevent work in the ROW and we have not received any notifications of how Ezee Fiber will progress through the community.
Of concern for all of us, including the MUD, is the amount of infrastructure located in the ROW.
Typical infrastructure includes, but is not limited to:
- Sewer lines
- Water lines
- Fire hydrants
- Water meters
- Sprinkler systems
- Subsurface drainage and shut off valves
- Driveways
- Sidewalks
Please assist us by reporting any issues/leaks immediately by contacting MUD 364’s operator, Municipal Operations and Consulting (MOC). Their 24-hour Customer service emergency phone number is (281) 367-5511.
The following information can be extremely helpful to the MUD in recovering damages for any damage caused by Ezee Fiber: date and time of crew seen performing work, description of vehicle, vehicle license plate, company logo on vehicle, and pictures of crews/vehicles performing the work.
If your personal property is damaged, please contact Laura Cantu with Ezee Fiber at Laura.Cantu@ezeefiber.com, or 713-255-7500, https://ezeefiber.com/.