About Harris County MUD 364

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So far Harris County MUD 364 has created 72 blog entries.

MUD 364 Sanitary Sewer Repairs & Tree Removal

Over the past few months, Mud 364 contractors have been examining the sanitary sewer system within the District. These inspections identified some areas that require repairs.

Removal and replacement of some sections of the sanitary sewer system will begin this week. Unfortunately there are 3 trees along Coles Crossing Drive near Bowden Creek that sit directly above the sewer lines. These trees must be removed to facilitate the repairs. We will be replanting vegetation and trees in more suitable locations to prevent a similar situation in the future. Planting will begin in the cooler fall to give new trees and vegetation the best opportunity to thrive.

While we always strive to protect the community’s trees, please understand that these are necessary repairs to ensure the sustainability of our sewer infrastructure.

Thank you in advance for your understanding.

By |2025-09-01T15:18:25-05:00May 6th, 2025|Archive|
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Sanitary Sewer System Repair Notice

MUD 364 is conducting an underground sewer televising project throughout the District. The results from Sections 9 and 10 identified some issues that need to be addressed, including areas where the lines are sagging and are not fully transporting waste products to the sanitary lift station and on to the sewer treatment plant.

To ensure the ongoing reliability of our sewer infrastructure, MUD 364 has opted to begin those repairs. This project will require excavation of some sidewalks and driveways. Over the next few weeks, the District and the Contractor will provide residents with notice of when the excavation work will begin. Residents directly impacted by the removal of a driveway or sidewalk will also be notified by certified mail.

The Contractor is required to provide notice 24 – 48 hours before beginning work on or adjacent to your property. The work will not require residents to be home and at no time will field crews enter your home. Any pavement, grass, fencing, trees, landscaping, or sprinklers that are damaged during construction will be restored by the Contractor at no cost to the resident.

The Board of Directors of MUD 364 is committed to providing every residence with superior water and sewer infrastructure and we appreciate your patience as we make these necessary repairs.

Questions?
If you have any questions about the project, please contact our engineer.

Mark Cervantes, P.E.
Volger & Spencer Engineering, LLC
713-782-0042

By |2025-09-01T15:18:31-05:00April 22nd, 2025|Archive|
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Phase 3 Remains Closed to Public – Please Stay Out of Fenced Areas!

Phase 3 of the Trail Project (“T-Loop”) remains closed to the public as our trail contractor completes its work on the final phase.

Earlier this week, the trail contractor poured the concrete in Phase 3 and secured the area with clearly marked fences. Unfortunately, individuals ignored the fences and damaged the freshly poured concrete, as shown in the pictures below. The District is exploring all its options to fix this issue but there will likely be increased project costs and delays.

The Board urges all residents to keep out of fenced areas even if it looks like there is no active work in progress.

In the meantime, please visit Phases 1 and 2 of the trail system!

By |2025-09-01T15:18:13-05:00April 3rd, 2025|Archive|
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UPDATED NOTICE – Sanitary Sewer Cleaning and Televising Project – Sections 14 – 17, 20 & 21

Earlier this week, HCMUD 364 began cleaning and inspecting the sanitary sewer system in Coles Crossing, Sections 14 – 17, 20 & 21. This is a continuation of the cleaning and televising performed in Sections 9 & 10 last year.

Doorhangers will be distributed to homes in the affected areas prior to the start of the project in each respective section. If a sewer manhole is located on your property, contractors may need to gain access to your property. Your cooperation is appreciated.

The estimated timeline of when the contractor will begin working within each section is provided below. Please note this is a general timeline and subject to change. The contractor for this project is CleanView Resources LLC.

  • March 17 – March 19 – Section 16
  • March 19 – begin Section 20
  • March 21 – begin Section 14
  • March 24 – begin Sections 17 & 15

If any problems with your sewer service occur during the work, please contact the District’s Operator, Municipal Operations & Consulting, at 281-367-5511.

If you have any other questions about this project, please contact the District’s Engineer, Mr. Mark S. Cervantes, P.E. with Vogler & Spencer Engineering, Inc. at 713-782-0042.

By |2025-09-01T15:19:09-05:00March 19th, 2025|Archive|
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Sanitary Sewer Cleaning and Televising Project – Sections 14 – 17, 20 & 21

HCMUD 364 will begin cleaning and inspecting the sanitary sewer system in Coles Crossing, Sections 14 – 17, 20 & 21. This is a continuation of the cleaning and televising performed in Sections 9 & 10 last year.

Doorhangers will be distributed to homes in the affected areas prior to the start of the project. If a sewer manhole is located on your property, contractors may need to gain access to your property. Your cooperation is appreciated.

The project is expected to begin on or around Monday, March 17 and will continue through the beginning of June. The contractor for this project is CleanView Resources LLC.
If any problems with your sewer service occur during the work, please contact the District’s Operator, Municipal Operations & Consulting, at 281-367-5511.

If you have any other questions about this project, please contact the District’s Engineer, Mr. Mark S. Cervantes, P.E. with Vogler & Spencer Engineering, Inc. at 713-782-0042.

By |2025-03-20T15:25:48-05:00March 17th, 2025|Archive|
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MUD 364 Trail Update – Phase 2 is OPEN!

Phase 2 of the new trails is now open for pedestrian traffic. Phase 2 is located from Tylermont Drive to Coles Crossing Drive by the lap pool.

Phase 1 of the trail system opened in Mid-January. Phase 1 is located from Cypress Hall Drive to Coles Crossing Drive.

There are site furnishings to be added including benches, garbage cans, drinking fountains and dog/pet waste stations. These are being installed upon receipt from the manufacturers. Landscaping and new signage will follow at a later date.

As the trails open, please remember to pick up after your pets. E-coli bacteria from pet waste is the number 1 contributor to Cypress Creek contamination. A clean Cypress Creek benefits us all.

Thank you for your patience as we strive to deliver a quality and lasting trail system.

By |2025-09-01T15:19:35-05:00March 12th, 2025|Trails Project|
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Phases 2 and 3 Remain Closed to Public – Please Stay Out of Fenced Areas

Phases 2 and 3 of the Trail Project (main loop and “T-Loop”) remain closed to the public. For your safety, please keep out of all fenced areas and refrain from moving or bypassing construction fences and orange construction barricades/barrels. While work may not be actively in progress, the fenced area is part of the project site and residents must stay out of the area for their safety and the safety of our contractors. Continued public interference could cause costly project delays.

In the meantime, we encourage you to visit Phase 1 of the Trail Project which was completed in mid-January!

By |2025-09-01T15:18:42-05:00February 6th, 2025|Archive|
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Phase 2 is Underway!

Our trail contractor has started work on Phase 2 of the trail project.  The initial framing is well underway and 700 feet of fresh concrete was poured today.  We currently anticipate Phase 2 to open in late March, weather permitting.
The recent rains have slowed progress slightly, but we still expect the project to be completed in full by early June.  Watch for another update in mid-February.
By |2025-09-01T15:18:50-05:00January 31st, 2025|Archive|
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Behind the Scenes

When we turn the faucet on or flush our toilets, we often give little thought to what goes on behind the scenes to ensure that happens without incident. The operation and
maintenance of these systems is always important, but it becomes even more critical during a hard freeze and other weather emergency. MUD 364’s Board of Directors would like to take a moment to shine a light on our operator, Municipal Operations and Consulting (MOC). Keeping the water on during a storm or freeze can be a serious challenge. During our most recent winter storms, MOC worked tirelessly to man the facilities and call centers and provide a fast response to any issues. We all owe them a huge thank you for their outstanding effort.

FAQs

Municipal Operations and Consulting’s key responsibility in an emergency is customer service. While making sure all our district’s customers always have a potable water supply is extremely important, and goes a long way toward customer service, it is not the only thing we are concerned about during a winters storm or hurricane. MOC also wants to ensure that each customer is able to speak to a knowledgeable person if they have an issue and can get a quick resolution to any issues that arise.

MOC has learned many lessons over the 23 years that we have been in business. For every emergency, whether a winter storm, hurricane, or even a tornado like Houston had in May of 2024, the best preparations are done far in advance. Throughout the year, MOC exercises generators weekly, filters diesel fuel of each generator biannually, and maintains a strict PM (preventative maintenance) program on both stationary and portable generators.

To prevent problems during a winter storm, we begin winterizing facilities in late September and have several inspections at each facility to ensure nothing is missed. Each inspection is done using an online form so that pictures can be uploaded, and management can see what facility inspections are pending. It is easy for an operator that visits a facility every day to overlook something small that could be very important during a freeze. MOC wants to make sure those items are identified and corrected before they cause a problem later.

Additionally, MOC has a disaster plan that details each field employees’ responsibilities during an emergency. While the disaster plan is a living document, changes regularly, and is available online for each employee, we print these before hurricane season each year. This way, if there is a loss of internet service, each field employee will have what they need. Before hurricane season, our area managers also meet with new employees in the field to walk them through their emergency duties so there is no confusion.

Finally, during emergencies, all of MOC’s field staff are stationed in a designated area to minimize response time and the need to drive on the main roads. If possible, we have staff in the districts before the event, assuring there will not be a lag in available personnel. The plant operators will monitor water and wastewater facilities 24 hours a day to ensure everything is operating as it should. The field techs will monitor the neighborhood for issues like leaks or sewer backups and be available to respond to any customer emergencies
quickly.

During winter storm Uri, it became obvious that, due to the power shortage, the generators at a significant number of water and wastewater facilities were going to run longer than the onsite fuel supply would support. The roads were too icy for the fuel delivery companies to drive their heavy delivery trucks on, so we were forced to adapt. We quickly loaded fuel tanks on trailers and flatbed trucks. Using credit cards to pay at the pump, our staff was able to purchase fuel from truck stops that had power, even if they were not open. Some of us had 50-gallon tanks that would keep a generator fueled for a few hours, while others had 1000-gallon trailers that could fill up a large generator in two trips. Since winter storm Uri, we have purchased more permanent fuel trailers and have created an in-house app that our field staff can use to request fuel during emergencies. MOC has also amended our disaster plan so that numerous employees are exclusively dedicated to delivering fuel. During Hurricane Beryl, we found the system to be a huge success.

As discussed earlier, during emergencies, it is extremely important for our customers to be able to speak with a knowledgeable CSR (customer service representative) when they have an issue and get a quick response. Prior to a winter storm or hurricane, MOC’s office staff are stationed at our office in Cypress and take shifts answering customer calls 24/7. During these emergencies, MOC wants every customer to be able to speak with a person that can access their account and immediately dispatch a field tech if needed. When we built the Cypress office, we made sure the onsite generator could run all the air conditioners, heaters, and IT systems needed to keep staff comfortable and able to give excellent service to customers.

If an issue needs to be communicated quickly, MOC has the ability to send emergency emails and/or text messages to customers that have supplied their information. We can also post updates to our website to keep customers informed.

One way residents can support MOC’s efforts to maintain water service during extreme weather events by preparing their homes for the event. For example, during winter storm Uri, some districts experienced water usage skyrocket due to broken pipes. Many residents left their homes due to the lack of electricity and either went to stay with friends, family, or in a hotel. When pipes burst in numerous homes, in addition to residents dripping their faucets to keep pipes from freezing, the water plants had a hard time keeping up with the demand. While we completely understand that it is hard to plan for every scenario, as Benjamin Franklin said, “an ounce of prevention is worth a pound of cure.”
By |2025-02-18T18:38:48-06:00January 28th, 2025|Latest News|
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