HARRIS COUNTY MUNICIPAL UTILITY DISTRICT NO. 364
c/o Polley Garza PLLC
2929 Allen Parkway, Suite 3450 • Houston, Texas 77019-7120
Board of Directors
Megan Bradley, President Holly Isbell, Vice President Dale R. Trevino, Secretary
Erin Corken, Investment Officer Lisa Foley, Assistant Secretary
October 17, 2023
Dear MUD 364 Customer,
The MUD 364 Board of Directors would like to address recent customer concerns regarding inaccurate billing. The District received several inquiries over the last month regarding bills that appeared to reflect much higher usage than the customer expected. The District’s Operator, Municipal Operations & Consulting (MOC), promptly looked into the matter and determined that on at least a few occasions, there had been an inaccurate meter reading, resulting in an inaccurate bill.
Since then, MOC has isolated the issue to meter readings that occurred in July and August. Specifically, incorrect low meter reads in July and/or August resulted in bills for less than what the customers actually used during that billing period. When the meter was correctly read in September, the usage for the billing period was substantially higher due to the previous billing period’s artificially low reading. While customers may have received inaccurate bills in August, September and October, the total water usage for this period (i.e. the total number of gallons of water displayed on a customer’s water meter) for the entire date range is accurate. Unfortunately, the discrepancy resulted in higher bills because the District’s water rates use a tiered structure in which the more water you use, the higher the cost per gallon.